Technical Support Specialist

Location: Remote
Salary: $30/Hr

Responsibilities

  • Diagnose and resolve user issues via chat, email, and Zoom
  • Collect logs, HAR files, console errors, and environment details
  • Create reproducible bug reports and escalate appropriately
  • Author and update knowledge base articles and macros
  • Track metrics (CSAT, backlog, time-to-resolution) and improve them
  • Coordinate with engineering and QA on release readiness
  • Guide users through workarounds and best practices

Requirements

  • Helpdesk or SaaS support experience preferred
  • Excellent written communication and documentation skills
  • OS/browser/network troubleshooting fundamentals
  • Familiarity with a ticketing tool (Zendesk/Jira/Linear)
  • Basic API/JSON literacy; ability to read error messages
  • Patient, customer-obsessed, and technically curious
  • Comfort with screen shares and remote diagnostics

APPLICATION FORM




+